Refund policy

 

Thank you for shopping at GCITentter. We are committed to providing high-quality outdoor camping gear. If for any reason you are not completely satisfied with your purchase, we are here to help.

1. Return Period You have the right to request a return within 30 days from the date you received your item. After this period, we will be unable to offer you a refund or exchange.

2. Return Conditions To be eligible for a return, your item must meet the following criteria:

• The item must be in its original packaging, unused, undamaged, and in a condition that allows it to be resold.

• Proof of purchase (e.g., order number or receipt) is required.

3. How to Initiate a Return Please contact our customer service team to initiate the return process:

• Customer Support Email: gilchristashley97@gmail.com

• Please include your order number and the reason for the return in your email. Our team will provide you with return instructions within 48 hours.

4. Refund Process Once we receive your returned item and verify its condition, we will process your refund. The refund will be automatically applied to your original payment method. Please note that the time it takes for the refund to appear in your account depends on your bank or payment provider (usually 5-10 business days).

5. Return Shipping Costs

• If the return is due to an error on our part (e.g., defective product, wrong item sent), we will cover the return shipping costs.

• If the return is due to personal reasons (e.g., change of mind, incorrect size chosen), the customer is responsible for the return shipping costs.

6. Contact Us If you have any questions regarding our return policy, please feel free to contact us:

• Email: gilchristashley97@gmail.com